Customer Service Representative (CSR) - Bali, Indonesia

Join HCLTech as a Customer Service Representative (CSR) in the vibrant heart of Bali! We are seeking passionate and customer-focused professionals to deliver premier service to our global clientele. In this role, you will serve as the first point of contact for our customers, ensuring their queries and concerns are addressed promptly and professionally. Our team in Bali is dedicated to providing exceptional customer service, and we are looking for someone who shares our commitment to excellence.

HCLTech is a global leader in IT services and consulting, with a strong presence in Indonesia. We pride ourselves on our innovative solutions and customer-centric approach. As a CSR, you will be part of a dynamic team that values collaboration, continuous learning, and personal growth. Whether you're based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll have the opportunity to work in a beautiful and culturally rich environment.

In this role, you will handle inbound and outbound customer communications via phone, email, and chat. You will also assist in resolving customer issues, providing technical support, and ensuring a seamless customer experience. This is a fantastic opportunity to join a reputable company and grow your career in a supportive and inclusive work environment.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer communications via phone, email, and chat.
• Assist in resolving customer issues and providing technical support.
• Ensure a seamless and positive customer experience.
• Monitor and respond to customer feedback and complaints.
• Update customer records and maintain accurate information in our CRM system.
• Collaborate with the team to improve customer service processes.
• Participate in training and development programs to enhance your skills.
• Adhere to company policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Proficient in English, both written and spoken.
• Experience with CRM systems such as Salesforce or HubSpot.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Willingness to travel and work in different locations across Bali.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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